Dear American Airlines Customer Relations:
I am writing to request a full refund of $547.20 to my original form of payment for the itinerary referenced above. On March 17, 2026, American Airlines delayed my first flight, directly causing me to miss my connecting flight. Under U.S. Department of Transportation regulations, I am entitled to a complete refund—not a travel credit, not a voucher—when an airline-caused delay results in a missed connection.
| Passenger | William Linehan |
| Ticket Number | 001 2325939689 0 |
| Date of Travel | March 17, 2026 |
| Amount Paid | $547.20 |
| Flight 1 | AA 2515 — Fort Myers (RSW) → Charlotte (CLT), scheduled departure 7:16 AM |
| Flight 2 | AA 5802 — Charlotte (CLT) → Evansville (EVV), scheduled departure 10:28 AM |
| Outcome | AA 2515 was delayed by American Airlines, causing me to miss the connection on AA 5802. I was unable to complete my itinerary as booked. |
At the airport, a desk agent confirmed the delay was an airline-caused operational issue and advised me to contact customer service to process the refund.
To be direct: I am requesting a full refund of $547.20 to my original form of payment. I will not accept a travel credit, eVoucher, or AAdvantage miles in lieu of a cash refund. The law is clear on this point, and American Airlines is obligated to comply.
I have retained all documentation related to this itinerary, including my booking confirmation, the delay records for AA 2515, and the conversation with your desk agent at CLT. I trust this matter can be resolved promptly and without the need for a DOT complaint filing.
Please confirm receipt of this request and provide a timeline for processing the refund. I can be reached at the email address and phone number listed above.
Respectfully,